trepX Solutions can assist you in making important decisions regarding your telecommunications purchases. Whether you are replacing or upgrading your system there are many factors to consider. Does the old system really need to be replaced or can it be upgraded? Is the system really obsolete or does it just need additional software options added? Will keeping an older system be more expensive in the long run? Will your new system be able to handle the potential growth of your company? Are the future needs of your company best met with an in-house solution or a hosted solution? These are just a few of the many areas that should be investigated in order for you to make the best decision for your company. There is no "canned solution" when making a decision. Each company's requirements are as unique as the company itself.

Sometimes the system is capable of handling all of a customer's requirements but a service provider may not have all of the expertise required to make the system function properly. Companies like these have been known to recommend a new system when the system just needs to be serviced properly. If you feel this has happened to you and you are looking for a new service provider for another reason, trepX can work with you or on your behalf to research other providers that service your geographical area. trepX will provide you with the most up to date information about each possible vendor to allow you to make an educated decision before switching providers.

trepX specializes in ACD Call Centre environments, Auto-Attendant call flows, Multiple Location Configuration and Disaster Recovery / Business Continuance plans. Choosing a proper system with these four factors in mind will avoid frustrating your clients when they try to reach you. Selecting a line provider that is committed to your disaster recovery or business continuance plan is just as important as the system you select.