The key to a properly functioning telecommunications system is a design that meets the requirements of your company.  The system should make automated call routing easy to use for your customers and should not cause a negative impact on the day to day operation of your business.  As your business grows or changes the system design may need to be modified to continue to meet your companies needs. 

You should be given the opportunity to review a design that suits your company’s needs and not the service provider’s needs. trepX Solutions can assist in the design of your new system or the redesign of your existing system.  Of particular importance are Automated Attendants, Disaster Recovery plans and Call Centre environments.

After working with you on a system redesign the program changes required will be presented in the format needed by your service provider or in house support personnel to reprogram the system.  If your company employs in-house support then we will work with your support personnel to assist in the implementation and testing of the redesign.  trepX can also provide training, advice, or technical support as required.